Privacy Policy

We take data protection seriously and are committed to protecting and respecting your personal data. This Privacy Policy explains what information we collect, how and why we use it, how it is stored, who it may be shared with, and the rights you have in relation to your personal data.

Information We Collect

We collect personal information that you provide directly to us when you contact us, submit an enquiry, or use our services. This may include your name, contact details, and any other information necessary to respond to your enquiry or provide our services.

We may also collect information from other lawful sources where appropriate.

In addition, we collect technical and usage information when you visit our website. This includes information about how you navigate our website, pages visited, browser type, device information, and IP address.

How We Use Your Information

We use your personal information to:

• Provide and manage our services.
• Comply with legal and regulatory obligations.
• Respond to enquiries and communicate with you.
• Comply with legal and regulatory obligations.
• Improve our website, services, and user experience.
• Protect against fraud and ensure security.

We only process personal data where we have a lawful basis to do so, including:

• Performance of a contract - to deliver the services you have requested.
• Compliance with legal obligations - such as anti-money laundering checks or regulatory reporting.
• Legitimate business interests - for example, to prevent fraud or improve our services.
• Consent, where required - for example, if you opt in to marketing communications.

Cookies and Website Usage

We use cookies and similar technologies to analyse website usage, improve functionality, and enhance user experience. You can control or disable cookies through your browser settings, although some website features may not function correctly if cookies are disabled.

Website usage data is retained for a period of up to 5 years, unless a longer retention period is required by law.

How We Store and Protect Your Information

We store personal data securely and take appropriate technical and organisational measures to protect it against unauthorised access, loss, misuse, or disclosure.

Personal data is retained only for as long as necessary for the purposes for which it was collected and in line with legal and regulatory requirements.

Sharing Your Information

We may share your personal information with carefully selected third parties when necessary to operate our business, provide our services to you, or comply with legal and regulatory obligations. These third parties may include, but are not limited to:

• Professional advisers - such as lawyers, accountants, auditors, or notaries who assist us with legal, tax, property, or financial matters.
• Service providers - companies that help us operate our website, deliver services, maintain systems, and provide customer support.
• Regulatory and law enforcement authorities - where required by law, for example to comply with anti-money laundering regulations or other legal obligations.

We ensure that any personal data shared is handled securely, with appropriate safeguards and contractual protections in place. We do not sell your personal information to third parties, and data is only shared when it is necessary for legitimate business purposes, legal compliance, or to deliver the services you have requested.

Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your data in certain circumstances.
• Object to or request restriction of processing in certain circumstances.

To exercise any of these rights, please contact our Information Officer in writing using the contact details below. To protect your data, we may need to request information to verify your identity before responding to a request.

Accuracy of Information

It is important that the personal information we hold about you is accurate and up to date. Please inform us if your personal details change while you are working with us or using our services.

Complaints

If you have any concerns about how we handle your personal data, please contact our Information Officer. If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Contact Information

If you have any questions about this Privacy Policy or how we handle your personal data, you can contact us using the details below:

hello@regencyfx.com
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Regency FX
Second Floor, 14/15 Lemon Street
Truro
Cornwall
United Kingdom
TR1 2LS